Customer Service is a BIG thing with us. Our account managers serve our clients and their insured with passion and in their native language. The numerous calls, e-mails, postcards, letters, pictures and other thanks received daily prove that they feel treated with respect, competence and compassion. Where our competitors’ customer service ends is where ours begins.

“There should be more people like you! And I really mean that! It was not easy but with a lot of patience and perseverance you’ve managed to help me find the right doctor.”

Olaf B. and Family


“You really were the savior in an emergency!”

Duda S.


“Thank you very much for your steady and always instant help. I wouldn’t be able to manage without it. Greetings from the Harvard Square.”

Anne H.


“….furthermore I want to thank you for the really superior care.”

K. H. from Munich


“Again, we wish to thank you for the first-class care during my husband’s serious illness.”

Mechthilde B.


“Felix, our newborn, my husband and I thank you from the bottom of our hearts for everything you’ve done for us. You are always a great help. With kind regards from Kentucky.”

The S. Family